CCW – Congress and Trade Fair for Innovative Customer Dialogue is considered the leading European platform for future-oriented communication, service, and contact center management. Organized by Management Circle AG, CCW combines a specialist congress and trade fair to create a central meeting place for decision-makers, specialists, and technology providers from over 50 countries.
Image gallery
Estrel Außenansicht
The event focuses on current developments in digital transformation, artificial intelligence, customer experience, and new working environments. In addition to the congress program featuring international experts, the parallel trade fair offers insights into innovative solutions and best practices from the customer service industry.
Complementing the main congress are special theme days such as Innovation Day and AI Inspiration Day, which provide practical insights into new technologies and strategies in customer contact. With an extensive lecture program, diverse networking opportunities, and an international field of exhibitors, CCW 2026 is the central industry meeting place for everyone who wants to actively shape the future of customer dialogue.
Additional information
Dates
February 2026
| Mo | Tu | We | Th | Fr | Sa | Su |
|---|---|---|---|---|---|---|
1
| ||||||
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
