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Privacy Statement

1) Information about the collection of personal data and contact details

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following we will inform you about the handling of your personal data when you use our website. Personal data are all data that allow you to be personally identified.

1.2 The controller within the meaning of the General Data Protection Regulation (GDPR) responsible for data processing on this website is:

Berlin Tourismus & Kongress GmbH

Am Karlsbad 11

D-10785 Berlin

Tel: +49 (0)30 25 00 23 33  Fax: +49 (0)30 25 00 24 24

 Email: info@visitBerlin.de

The controller responsible for the processing of personal data is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.

1.3 The controller has appointed a data protection officer for this website, who can be contacted as follows:

DA.S Beratung

Mr. Wolfgang Mengel

Beerentalweg 76

D-21077 Hamburg

Tel:        +49 (0)40 761 01 907
Fax:       +49 (0)40 761 01 908

Email: datenschutz@visitberlin.de

1.4 This website uses SSL and/or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the person responsible). You can recognise an encrypted connection by the character string "https://" and the lock symbol in your browser bar.

2) Data collection when you visit our website

When you use our website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called "server log files"). When you call up our website, we collect the following data that are technically necessary for us to display the website to you:

- our website which was visited

- date and time of access

- volume of data sent, in byte

- source/link from which you accessed the page

- browser used

- operating system used

- IP address used (in some cases: made anonymous)

Processing is carried out in accordance with Art. 6 (1) letter f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files at a later date if there are any concrete indications of illegal use.

3) Cookies

In order to make visits to our website more attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us or our partner companies (cookies from third parties) to recognise your browser on your next visit (persistent cookies). If cookies are set, they collect and process specific user information such as browser and location data as well as IP address values to varying degrees. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. In some cases, cookies are used to simplify the ordering process by saving settings (e.g. remembering the contents of a virtual shopping basket for a later visit to the website). If personal data are also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6 (1) letter b GDPR either for the execution of the contract or in accordance with Art. 6 (1) letter f GDPR in order to safeguard our legitimate interest in the website's best possible functionality and a customer-friendly and effective design of the visit to the site.

We may work with advertising partners to help us make our website more interesting for you. To this end, cookies from partner companies (third-party cookies) will also be stored on your hard disk in this case when you visit our website. When we cooperate with the aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the extent of the information collected in each case in the following paragraphs.

Please note that you can set your browser in such a way that you are informed about the setting of cookies and can decide individually about their acceptance, or exclude the acceptance of cookies in certain cases or in general. Each browser is different in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You will find such information for the respective browsers under the following links:

Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

Safari: https://support.apple.com/kb/ph21411?locale=en_US

Opera: http://help.opera.com/Windows/11.50/en/cookies.html

Please note that the functionality of our website may be restricted if cookies are not accepted.

4) Contacting us

When you contact us (e.g. via contact form or email), personal data are collected. Which data are collected when using a contact form can be seen on the respective form. These data are stored and used exclusively for the purpose of responding to your request and establishing contact, and for the ensuing technical administration. The legal basis for the processing of the data is our justified interest in responding to your enquiry pursuant to Art. 6 (1) letter f GDPR. If the purpose of your contacting us is to conclude a contract, then an additional legal basis for the processing is Art. 6 (1) letter b GDPR. Your data will be deleted after final processing of your enquiry; this is the case if it can be inferred from the circumstances that the facts in question have been conclusively clarified and if there are no legal retention obligations to the contrary.

5) Processing of data when a customer account is set up and for contract processing

According to Art. 6 (1) letter b GDPR, personal data will also be collected and processed when you provide it to us for the execution of a contract or when opening a customer account. Which data will be collected can be seen on the respective submission forms. It is possible to delete your customer account at any time; this can be done by notifying the controller at the above address. We will store and use the data provided by you to process the contract. After complete processing of the contract or deletion of your customer account, your data will be blocked, with due regard to the relevant retention periods under tax and commercial law, and deleted after expiry of these periods, unless you have expressly consented to further use of your data or unless we have reserved the right to further use of data as permitted by law, about which we will inform you accordingly below.

6) Comments function

With the comments function on this website, apart from your comments, details on the time of writing the comment and the commentator name you have chosen will be stored and published on the website. Furthermore, your IP address will be logged and stored. Such storage of the IP address is done for security reasons and in case the data subject violates the rights of third parties or posts illegal content in a comment. We require your email address in order to contact you in the unlikely event that a third party should object to your published content as being unlawful. The legal basis for the storage of your data is Art. 6 (1) letters b and f GDPR. We reserve the right to delete comments if they are objected to as being unlawful by third parties.

7) Use of your data for direct advertising

7.1 Subscription to our email newsletter

If you subscribe to our email newsletter, we will send you regular information about our offers. The only mandatory information we need to send you the newsletter is your email address. Any other data you provide is voluntary and will be used to address you personally. For the dispatch of the newsletter, we use the so-called double opt-in procedure. This means that we will not send you an email newsletter unless you have expressly confirmed to us that you agree to the sending of the newsletter. We will send you a confirmation email asking you to confirm that you wish to receive newsletters in the future by clicking on the relevant link.

By activating the confirmation link, you give us your consent to the use of your personal data in accordance with Art. 6 (1) letter a GDPR. When you subscribe to the newsletter, we store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of subscription in order to be able to trace any possible misuse of your email address at a later date. The data collected by us when you subscribe to the newsletter will only be used for advertising purposes in the newsletter.

You can unsubscribe from the newsletter any time via the link provided in the newsletter or by notifying the responsible person named above. After unsubscribing, your email address will immediately be deleted from our newsletter mailing list, unless you have expressly consented to further use of your data or we have reserved the right to use data beyond this, as permitted by law, and about which we inform you in this declaration.

7.2 Sending the email newsletter to existing customers

If you have provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers by email for goods or services similar to those already purchased. Pursuant to Section 7 (3) of the Act against Unfair Competition (UWG), we need not obtain your specific consent for this. The data processing is thus carried out solely on the basis of our legitimate interest in personalised direct advertising in accordance with Art. 6 (1) letter f GDPR. If you objected to the use of your email address for this purpose at the outset, we will not send you any emails. You are entitled to object to the use of your email address for the aforementioned advertising purpose at any time with effect for the future.

To this end, you can unsubscribe from the newsletter at any time free of charge using the link provided at the end of each newsletter. In this regard, you can contact the controller as specified above. Your email address and any data collected about your user behaviour will then no longer be used for newsletters.

7.3 Newsletter tracking

Our newsletters contain so-called tracking pixels. A tracking pixel is a miniature graphic embedded in emails which are sent in HTML format to allow log files to be recorded and analysed. This allows a statistical evaluation of the success or failure of online marketing campaigns. 

We only carry out anonymous link-tracking (count-tracking). The hereby collected usage data, e.g. opening and click reactions, serve statistical purposes and are not passed on to third parties or used for purposes other than those mentioned here. No data are collected that can be attributed to the recipient. All the recipients of a newsletter are only evaluated together.

7.4 Advertising by letter mail

Based on our legitimate interest in personalised direct advertising, we reserve the right to store your first and last name, your postal address and – if we have received these additional details from you within the framework of our contractual relationship – your title, academic degree, year of birth and professional, industrial or business name in accordance with Art. 6 (1) letter f GDPR and to use this information to send you interesting offers and information on our products by letter post. You can object to the storage and use of your data for this purpose at any time by notifying the controller to this effect.

8) Data processing for order handling

8.1 To process your order, we work together with the following service provider(s), who support us wholly or partially in the execution of concluded contracts. Certain personal data are forwarded to these service providers in line with the following information.

The personal data collected by us will be passed on to the transport company commissioned with the delivery, or our dispatch and logistics service provider, as part of contract fulfilment, insofar as this is necessary for the delivery of the goods.

We will pass on your payment data to the authorised credit institution as part of payment processing, if this is necessary for payment purposes. If payment service providers are used, we will explicitly inform you of this below. The legal basis for the forwarding of the data is in this case Art. 6 (1) letter b GDPR.

8.2 We work with external transport partners to fulfil our contractual obligations towards our customers. We will pass your name and delivery address on to a transport partner selected by us exclusively for the purpose of the delivery of the goods in accordance with Art. 6 (1) letter b GDPR.

8.3 Passing on of personal data to shipping service providers

DHL

Where the goods are delivered by the shipping service provider DHL (Deutsche Post AG, Charles-de-Gaulle-Straße 20, D-53113 Bonn), we will – in accordance with Art. 6 (1) letter a GDPR – pass on your email address to DHL prior to delivery of the goods for the purpose of agreeing a delivery date or of notification of delivery, provided you have given your express consent during the ordering process. Otherwise we will only pass on the recipient's name and delivery address to DHL for the purpose of delivery in accordance with Art. 6 (1) letter b GDPR. The data will only be passed on if this is necessary for the delivery of the goods. In this case, a prior agreement of the delivery date with DHL or notice of delivery will not be possible. Consent can be revoked at any time with effect for the future either by contacting the above-mentioned controller or the shipping service provider DHL.

Wolanski GmbH, Am Stichkanal 24
D-14167 Berlin-Lichterfelde

In individual cases we also supply our customers via our shipping and logistics service provider Wolanski.  Personal data will only be passed on to the extent necessary for the delivery of goods.

8.4 Use of payment service providers

Datatrans

If you opt for credit card payment through the payment service provider ConCardis, the payment will be handled by the payment service provider Datatrans AG, Kreuzbühlstrasse 26, CH-8008 Zurich (Switzerland), to whom we will pass on your information provided during the order process together with the information about your order in accordance with Art. 6 (1) letter b GDPR. Your data will be passed on for the sole purpose of payment handling with the payment service provider Datatrans and only to the extent that this is necessary.

ConCardis

If you opt for the credit card payment of the payment service provider ConCardis, the payment is processed via the payment service provider ConCardis GmbH, Helfmann-Park 7, 65760 Eschborn, represented by its managing directors Mark Freese, Jens Mahlke and Luca Zanotti.

In this context, in addition to the purchase amount and date, card data is also transmitted to the above-mentioned company. All payment data and data on any chargebacks that may occur are only stored as long as they are needed for the processing of payments (including the processing of possible chargebacks and collection of receivables) and for the fight against abuse. As a rule, the data will be deleted no later than 13 months after it has been collected. In addition, further storage may take place if and as long as this is necessary to comply with a statutory retention period or to prosecute a specific case of abuse. The legal basis for data processing is Art. 6 para. 1 f) General Data Protection Regulation.

You may request information and, if necessary, rectification or deletion, as well as the limitation of the processing of your data and / or possibly object to the processing of your data. If you have any questions about data processing by Concardis or to assert your rights, you can contact the Data Protection Officer, who can be reached at the address given or by email at Datenschutzbeauftragter@concardis.com.

Furthermore, you have the right to complain to a supervisory authority (in Germany at the State Data Protection Commissioner). Please note that the provision of payment data is neither legally nor contractually required. If you do not want to provide your payment details, you can use another payment method (for example, cash if possible).

PayPal

In the event of payment via PayPal, credit card via PayPal, direct debit via PayPal or – if offered – "purchase on account" or "payment by instalments" via PayPal, we will forward your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxemburg (hereinafter "PayPal"), as part of payment handling. The data will be forwarded in accordance with Art. 6 (1) letter b GDPR and only insofar as this is necessary for payment processing. For the payment methods of credit card via PayPal, direct debit via PayPal or – if offered – "purchase on account" or "payment by instalments" via PayPal, PayPal reserves the right to conduct a credit check. To this end, your payment data will, if necessary, be forwarded to credit agencies in accordance with Art. 6 (1) letter f GDPR on the basis of PayPal's legitimate interest in ascertaining your solvency. PayPal will use the result of the credit assessment in relation to the statistical probability of non-payment in order to decide about providing the respective payment method. The credit report may include probability values (so-called score values). Insofar as score values are included in the result of the credit report, they are based on a scientifically recognised mathematical-statistical procedure. The score values are calculated using address data, among others, but not only. For further information relating to data protection, for example on the credit agencies used, please refer to PayPal's privacy statement:

https://www.paypal.com/us/webapps/mpp/ua/privacy-full

You can object to this processing of your data at any time by notifying PayPal. PayPal may, however, still be entitled to process your personal data if this is necessary for payment processing under the contract.

8.5 Transfer of personal data to debt collection agencies

However you may want to read the following documents:

IHD Kreditschutzverein e.V., Augustinusstraße 11 B, D-50226 Frechen

The data protection information of the IHD can be found here.

8.6 data transmission to other service providers

We use a Click Dimensions service to support online marketing and inquiries, operated by ClickDimensions LLC 5901 Peachtree Dunwoody Road, NE Suite B500 Atlanta, GA 30328.

When a visitor fills out a form on the site, this form data is processed by Click Dimensions and stored by Microsoft Dynamics.

For details on how to set up cookies through Click Dimensions, please see the following link: http://help.clickdimensions.com/clickdimensions-cookies-for-web-analytics/

9) Review reminders

Review reminder from Trusted Shops. If you have given us your express consent to this during or after your order in accordance with Art. 6 (1) letter a GDPR, we will forward your email address to the review platform Trusted Shops GmbH, Subbelrather Str. 15c, D-50823 Cologne (www.trustedshops.de), so that they can send you a review reminder by email. You can withdraw your consent at any time by notifying the data processing controller or the review platform.

10) Automated decisions on a case-by-case basis, including profiling

Profiling is any kind of automated processing of personal data that consists in using that personal information to evaluate certain personal aspects relating to a natural person, in particular aspects relating to job performance, economic situation, health, personal To analyze or predict preferences, interests, reliability, behavior, whereabouts or relocation of that natural person.

Any person concerned by the processing of personal data shall have the right, as granted by the European legislature and the legislature, not to be subject to a decision based solely on automated processing, including profiling, which has a legal effect on it or, in a similar manner, significantly affects it; unless the decision (1) is necessary for the conclusion or performance of a contract between the data subject and the controller, or (2) is permitted by Union or Member State legislation to which the controller is subject, and that legislation provides for appropriate measures to safeguard the rights and freedoms as well as the legitimate interests of the data subject; or (3) with the express consent of the data subject.If the decision (1) is required for the conclusion or performance of a contract between the person concerned and the person responsible or (2) it takes place with the explicit consent of the person concerned, Berlin Tourismus & Kongress GmbH takes appropriate measures to protect the rights and freedoms and the legitimate interests of the data subject, including at least the right to obtain the intervention of a person by the controller, to express his / her own position and to contest the decision.

If the data subject wishes to enforce automated decision-making rights, they may contact our data protection officer or other data controller at any time.

11) Use of social media: videos

11.1 Use of Vimeo videos

Our website includes plug-ins of the video portal Vimeo belonging to Vimeo, LLC, 555 West 18th Street, New York, New York 10011, USA. When you access a page of our website that contains such a plug-in, your browser establishes a direct connection to Vimeo's servers. Vimeo transmits the content of the plug-in directly to your browser and integrates it into the page. Through this integration, Vimeo receives the information that your browser has called up the corresponding page of our website, even if you do not have a Vimeo account or are not currently logged in to Vimeo. This information (including your IP address) is transmitted directly from your browser to a Vimeo server in the USA and stored there.

If you are logged in to Vimeo, Vimeo can immediately allocate your visit to our website to your Vimeo account. If you interact with the plug-ins (e.g. by pressing the start button of a video), this information is also transmitted directly to a Vimeo server and stored there. The described data processing steps take place in accordance with Art. 6 (1) letter f GDPR on the basis of Vimeo's legitimate interest in market research and designing their service in line with user needs. If you do not wish Vimeo to map the data collected via our website directly to your Vimeo account, you need to log out of Vimeo before visiting our website. The purpose and extent of the data collection and the further processing and use of the data by Vimeo as well as your rights in this regard and the setting options for the protection of your privacy can be found in the privacy notice supplied by Vimeo:

http://vimeo.com/privacy

In the case of Vimeo videos that are included on our site, the tracking tool Google Analytics is automatically integrated. This is Vimeo's own tracking system, to which we have no access and over which we have no control. For tracking purposes, Google Analytics uses so-called "cookies", i.e. text files which are saved on your computer and allow an analysis of your use of the website. The information generated by the cookie about your use of this website is generally transmitted to a Google server in the USA and stored there.

Such processing is carried out in accordance with Art. 6 (1) letter f GDPR on the basis of Vimeo's legitimate interest in statistical analysis of user behaviour for purposes of optimisation and marketing.

11.2 Use of YouTube videos

This website uses the YouTube embedding function for the display and playing of videos of the provider "YouTube", which belongs to Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). For this, the extended data protection mode is applied, which, according to the provider, only starts to store user data when the video(s) is/are played. When the playback of embedded YouTube videos is started, the provider uses "YouTube" cookies to collect data on user behaviour, which, according to "YouTube", serve among other things to collect video statistics, improve user-friendliness and prevent unlawful actions. When you are logged in to Google, your data will be directly mapped to your account when you click on a video. If you want to avoid this mapping to your profile on YouTube, you need to log out before activating the button. Google saves your data (even for users who are not logged in) as usage profiles and evaluates them. Such evaluation is carried out in particular pursuant to Art. 6 (1) letter f GDPR on the basis of Google's legitimate interests in the insertion of personalised advertising, market research and/or demand-oriented design of its website. You have the right to object to the creation of these user profiles; to do so, you need to contact YouTube. Regardless of whether the embedded videos are played back, every time this website is accessed a connection to the Google network "DoubleClick" is established, which could trigger further data processing operations without our influence. Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield", which guarantees adherence to the data protection standards applicable in the EU.

You will find further information on YouTube's data protection in the

provider's privacy statement under:

https://policies.google.com/privacy

12) Online marketing

12.1 DoubleClick by Google

This website uses the online marketing tool DoubleClick by Google belonging to Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). DoubleClick uses cookies to display user-relevant advertisements, improve campaign performance reports, or prevent a user from seeing the same advertisement several times. By means of a cookie ID, Google records which advertisements are displayed in which browser and can thus prevent them from being displayed repeatedly. Processing is carried out on the basis of our legitimate interest in the optimal marketing of our website in accordance with Art. 6 (1) letter f GDPR. In addition, DoubleClick may use cookie IDs to record so-called conversions which relate to advertising requests. This is the case, for example, when a user sees a DoubleClick ad and later visits the advertiser's website with the same browser and buys something there. According to Google, DoubleClick cookies do not carry any personal information. Because of the marketing tools used, your browser automatically establishes a direct connection to the Google server. We have no influence on the extent and further usage of the data collected by Google by means of this tool and will therefore advise you as follows to the best of our knowledge: Through the integration of DoubleClick, Google receives the information that you have called up the relevant part of our Internet website or clicked on an advertisement of ours. If you are registered with a Google service, Google can map your visit to your account. Even if you are not registered with Google or are not logged in, there is a possibility of your IP address being obtained and stored by the provider.

If you wish to opt out of this tracking process, you can disable cookies for conversion tracking by setting your browser to block cookies from the www.googleadservices.com domain, https://www.google.com/settings/ads; this setting will be cancelled if you delete your cookies. Alternatively, you can obtain information about the setting of cookies from the Digital Advertising Alliance at the Internet address www.aboutads.info and make the desired adjustments. Finally, you can set your browser in such a way that you are informed about the setting of cookies and can decide individually about their acceptance, or exclude the acceptance of cookies in certain cases or in general. Please note that the functionality of our website may be restricted if cookies are not accepted.

Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield", which guarantees adherence to the data protection standards applicable in the EU. You can find more information about DoubleClick by Google's data protection provisions by going to:

http://www.google.com/policies/privacy/

12.2 Google AdSense

This website uses Google AdSense, a web advertising service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google AdSense uses so-called "DoubleClick DART Cookies" ("cookies"). These are text files which are saved on your computer and allow an analysis of your use of the

website. Furthermore, to collect information Google AdSense also uses so-called "web beacons" (small, invisible graphics), which can be used to record, collect and evaluate simple actions such as visitor traffic on the website. The information (including your IP address) generated by the cookie and/or web beacon about your use of this website is generally transmitted to a Google server in the USA and stored there.

Google uses the information thus obtained to evaluate your usage behaviour as regards AdSense advertisements. The IP address transmitted by your browser in connection with Google AdSense will not be combined with other Google data. The information collected by Google may possibly be transferred to third parties if this is required by law and/or if third parties process this data on behalf of Google.

The described processing of data is performed pursuant to Art. 6 (1) letter f GDPR for the purpose of targeted solicitation of the user by advertising third parties whose advertisements are displayed on this website on the basis of the evaluated user behaviour. At the same time, the processing serves our financial interest in exploiting the economic potential of our Internet website by displaying personalised third-party advertising content for a fee.

Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield", which guarantees adherence to the data protection standards applicable in the EU. You can find more information about Google's data protection provisions by going to: http://www.google.de/policies/privacy/. You can permanently disable the setting of cookies for advertising preferences by preventing them with the appropriate setting of your browser software or by downloading and installing the browser plug-in available via the following link:

https://support.google.com/ads/answer/7395996

Please note that certain functions of this website may not be available or only to a limited extent if you have disabled the use of cookies.

12.3 Use of Google AdWords conversion tracking

This website uses the online ad programme "Google AdWords" and, within Google AdWords, the conversion tracking of Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google AdWords to draw attention to our attractive offers with the aid of advertising means (so-called Google AdWords) on external websites. We can determine how successful individual advertising measures are based on the data from the advertising campaigns. We thus pursue our aim of showing you advertisements that are of interest to you, making our website more interesting for you and achieving a fair calculation of advertising costs. The conversion tracking cookie is set when a user clicks on an AdWords ad published by Google. Cookies are small text files that are stored in your computer system. As a rule, these cookies expire after 30 days and are not used for personal identification. If the user visits certain pages of this website before the cookie expires, we and Google can see that the user has clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies therefore cannot be traced through the websites of AdWords customers. The information collected by means of the conversion cookie is used to compile conversion statistics for AdWords customers who have chosen to use conversion tracking. Customers are informed of the total number of users that clicked on their advertisement and were redirected to a page containing a conversion tracking tag. They do not, however, receive any information with which users can be personally identified. If you do not wish to be tracked, you can block this use by disabling the cookie for Google conversion tracking via your Internet browser under User Settings. You will then not be included in the conversion tracking statistics. We use Google AdWords on the grounds of our legitimate interest in targeted advertising pursuant to Art. 6 (1) letter f GDPR.  Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield", which guarantees adherence to the data protection standards applicable in the EU.

You can find more information about Google's data protection provisions by going to: http://www.google.com/policies/privacy/

You can permanently disable the setting of cookies for advertising preferences by preventing them with the appropriate setting of your browser software or by downloading and installing the browser plug-in available via the following link:

https://support.google.com/ads/answer/7395996

Please note that certain functions of this website may not be available or only to a limited extent if you have disabled the use of cookies.

13) Web analysis services

13.1 Google (Universal) Analytics

 Google Analytics

This website uses Google Analytics, a web analysis service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses so-called "cookies", text files which are saved on your computer and allow an analysis of your use of the website. The information generated by the cookie about your use of this website (including the shortened IP address) is generally transmitted to a Google server in the USA and stored there. This website exclusively uses Google Analytics with the extension "_anonymizeIp()", which ensures anonymisation of the IP address by shortening it and thus prevents it from being directly linked to a particular individual. Due to this extension, your IP address will first be shortened by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. In these exceptional cases, processing is carried out in accordance with Art. 6 (1) letter f GDPR on the basis of our legitimate interest in a statistical analysis of user behaviour for purposes of optimisation and marketing. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website and Internet use. The IP address transmitted by your browser in connection with Google Analytics will not be combined with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link:

https://tools.google.com/dlpage/gaoptout?hl

As an alternative to the browser plug-in or with browsers on mobile devices, please click on the following link to set an opt-out cookie that will prevent future data collection by Google Analytics from this website (this opt-out cookie only works with this browser and only for this domain; if you delete your cookies in this browser, you must click on this link again): <a onclick="alert('Google Analytics wurde deaktiviert');"href="javascript:gaOptout()">Google Analytics deaktivieren</a> Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield", which guarantees adherence to the data protection standards applicable in the EU. More information on how Google Analytics handles user data can be found in Google's privacy statement:

https://support.google.com/analytics/answer/6004245?hl

- Google Universal Analytics

This website uses Google Analytics, a web analysis service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses so-called "cookies", text files which are saved on your computer and allow an analysis of your use of the website. The information generated by the cookie about your use of this website (including the shortened IP address) is generally transmitted to a Google server in the USA and stored there.

This website exclusively uses Google Analytics with the extension "_anonymizeIp()", which ensures anonymisation of the IP address by shortening it and thus prevents it from being directly linked to a particular individual. Due to this extension, your IP address will first be shortened by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. In these exceptional cases, processing is carried out in accordance with Art. 6 (1) letter f GDPR on the basis of our legitimate interest in a statistical analysis of user behaviour for purposes of optimisation and marketing. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website and Internet use. The IP address transmitted by your browser in connection with Google Analytics will not be combined with other Google data.

You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link:

https://tools.google.com/dlpage/gaoptout?hl=

As an alternative to the browser plug-in or with browsers on mobile devices, please click on the following link to set an opt-out cookie that will prevent future data collection by Google Analytics from this website (this opt-out cookie only works with this browser and only for this domain; if you delete your cookies in this browser, you must click on this link again): <a onclick="alert('Google Analytics wurde deaktiviert');"href="javascript:gaOptout()">Google Analytics deaktivieren</a> Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield", which guarantees adherence to the data protection standards applicable in the EU.

The present website also uses Google Analytics for a cross-device analysis of visitor flows, which is carried out via a user ID. You can deactivate the cross-device analysis of your usage in your customer account under "My data", "Personal data".

More information on how Google Analytics handles user data can be found in

Google's privacy statement:

https://support.google.com/analytics/answer/6004245?hl

13.2 Matomo (formerly Piwik)

This website uses the web analysis software of Matomo (www.matomo.org), a service of InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, ("Matomo") to collect and store data on the basis of our legitimate interest in statistical analysis of user behaviour for purposes of optimisation and marketing in accordance with Art. 6 (1) letter f GDPR. Pseudonymous user profiles can be created and evaluated from these data for the same purpose. Cookies may be used for this. Cookies are small text files that are stored locally in the cache of the website visitor's Internet browser. Among other things, the cookies make it possible for the Internet browser to be recognised. The data collected with Matomo technology (including your pseudonymised IP address) are processed on our servers.

The information generated by the cookie in the pseudonymous user profile is not used to personally identify the website visitor and is not combined with personal data about the bearer of the pseudonym. If you do not agree to the storage and evaluation of these data on your visit, you can object to their storage and use at any time by clicking on the following link. In this case, a so-called opt-out cookie will be stored in your browser, which means that Matomo will not collect any session data. Please note that a complete deletion of your cookies will result in the opt-out cookie also being deleted and possibly having to be activated again by you.

14) Retargeting/remarketing/recommendation advertising

Google AdWords Remarketing

Our website uses the functions of Google AdWords Remarketing, which we use to advertise this website in Google search results, as well as on third-party websites. This is provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). To this end, Google places a cookie in the browser of your end device, which automatically uses a pseudonymous cookie ID and the pages you visit to enable interest-based advertising. Processing is carried out on the basis of our legitimate interest in the optimal marketing of our website in accordance with Art. 6 (1) letter f GDPR. Any additional data processing will only take place if you have agreed with Google that your Google Internet and app browsing history will be linked to your Google account and information from your Google account will be used to personalise ads that you view on the web. If, in this case, you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. To this end, Google will temporarily link your personal data with Google Analytics data in order to form target groups. You can permanently disable the setting of cookies for advertising preferences by downloading and installing the browser plug-in available through the following link: https://www.google.com/settings/ads/onweb/. Alternatively, you can obtain information about the setting of cookies from the Digital Advertising Alliance at the Internet address www.aboutads.info and make the desired adjustments. Finally, you can set your browser in such a way that you are informed about the setting of cookies and can decide individually about their acceptance, or exclude the acceptance of cookies in certain cases or in general. Please note that the functionality of our website may be restricted if cookies are not accepted. Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield", which guarantees adherence to the data protection standards applicable in the EU. For more information and the data protection regulations regarding advertising and Google, please click here:

http://www.google.com/policies/technologies/ads/

Opt-Out/Opt-In option

If you do not agree to our evaluation of your usage data, you can switch it off. The tracking is switched off by placing an "Opt-Out Cookie" on your system. If you should delete all your cookies once, please note that the opt-out cookie is also lost and must be renewed if necessary. We currently use the cookies Google Analytics, DoubleClick, nugg.ad and etracker to optimize the delivery of advertising material. To opt-out for Google Analytics, please click here. If you cannot disable Google Analytics for your browser or mobile device with the Google plugin, please use this link. To disable the DoubleClick cookie, please click here. This opt-out works among other things for our advertising on Tripadvisor and Google ads. To deactivate the nugg.ad cookie, please click here. To deactivate the etracker cookie, please click here.

15) Social plug-ins

Use of Facebook, Google+, Twitter and Instagram Plugins 

We use so-called social plugins ("plugins") from the social networks Facebook and Google+ and the microblogging services Twitter and Instagram on our website. These services are provided by the following companies: Facebook Inc., Google Inc., Twitter Inc. and Instagram LLC ("providers").  

Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). An overview of Facebook plugins and their appearance can be found here: https://developers.facebook.com/docs/plugins

Google+ is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). An overview of Google plugins and their appearance can be found here: https://developers.google.com/+/web/

Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("Twitter").  An overview of Twitter buttons and their appearance can be found here: https://about.twitter.com/en_us/company/brand-resources.html

Instagram is operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram").  An overview of Instagram buttons and their appearance can be found here: http://blog.instagram.com/post/36222022872/introducing-instagram-badges

When you access a page of our website that contains such a plugin, your browser establishes a direct connection to Facebook's, Google's, Twitter's or Instagram's servers.  The relevant provider will transmit the content of the plugin directly to your browser and integrate it into the page.  Through this integration, the providers will receive the information that your browser has called up the corresponding page of our website, even if you do not have a profile or are not currently logged in. This information (including your IP address) is transmitted directly from your browser to a server of the relevant provider in the USA and stored there. 

If you are logged in to one of the services, the providers can directly map your visit to our website to your profile on Facebook, Google+, Twitter or Instagram.  If you interact with the plugins, e.g. by pressing the "Like", "+1", "Twitter" or "Instagram" button, this information will also be transmitted directly to a server belonging to the providers and stored there. The information will also be published on the social network, on your Twitter or Instagram account, and shown to your contacts.

The purpose and extent of the data collection and the further processing and use of the data by the providers as well as your rights in this regard and the setting options for the protection of your privacy can be found in the privacy policies of the providers.  

Facebook's privacy policy: http://www.facebook.com/policy.php

Google's privacy policy: http://www.google.com/intl/de/+/policy/+1button.html

Twitter's privacy policy: https://twitter.com/privacy

Instagram's privacy policy: https://help.instagram.com/155833707900388/

If you do not wish Google, Facebook, Twitter or Instagram to map the data collected via our website directly to your profile held with the respective service, you need to log out of the service before visiting our website. You can also completely prevent the loading of the plugins with add-ons for your browser, e.g. using the "NoScript" script blocker (http://noscript.net/).  

Use of Pinterest Social Plugins

We use so-called social plugins ("plugins") from the social network Pinterest on our website, which is operated by Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103, USA ("Pinterest").  The plugins appear, e.g. as buttons with the "Pin it" icon against a white or red background.  An overview of Pinterest plugins and their appearance can be found here: https://developers.pinterest.com/docs/getting-started/introduction/ 

When you access a page of our website that contains such a plugin, your browser establishes a direct connection to Pinterest's servers. Pinterest transmits the content of the plugin directly to your browser and integrates it into the page.  Through this integration, Pinterest will receive the information that your browser has called up the corresponding page of our website, even if you do not have a profile with Pinterest or are not currently logged in to Pinterest. This information (including your IP address) is transmitted directly from your browser to a Pinterest server in the USA and stored there.  If you are logged in to Pinterest, Pinterest can directly map your visit to our website to your Pinterest account.  If you interact with the plugins, e.g. by pressing the "Pin it" button, this information will also be transmitted directly to a Pinterest server and stored there.  The information will also be published on Pinterest and shown to your contacts.  

The purpose and extent of the data collection and the further processing and use of the data by Pinterest as well as your rights in this regard and the setting options for the protection of your privacy can be found in the privacy policy supplied by Pinterest: https://policy.pinterest.com/en/privacy-policy

 If you do not wish Pinterest to map the data collected via our website directly to your Pinterest account, you need to log out of Pinterest before visiting our website.  You can also completely prevent the loading of Pinterest plugins with add-ons for your browser, e.g. using the "NoScript" script blocker (http://noscript.net/).

If you do not wish Facebook, Twitter, Google, YouTube or Pinterest to map the data collected via our website directly to your profile on the respective social network, you need to log out of the network before visiting our website.

16) Tools and other aids

16.1 Google Maps

This website uses Google Maps (API), belonging to Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Maps is a web service for displaying interactive (country) maps in order to visually provide geographical information. You can use this service to see our location and make it easier for you to find us. When you access sub-pages that incorporate a Google Maps map, information about your use of our website (such as your IP address) is transmitted to and stored by Google on servers in the United States. This is the case regardless of whether Google provides a user account that you are logged in to or whether no user account exists. When you are logged in to Google, your data will be directly mapped to your account. If you want to avoid this mapping to your profile at Google, you need to log out before activating the button. Google saves your data (even for users who are not logged in) as usage profiles and evaluates them. Such evaluation is carried out in particular pursuant to Art. 6 (1) letter f GDPR on the basis of Google's legitimate interests in the insertion of personalised advertising, market research and/or demand-oriented design of its website. You have the right to object to the creation of these user profiles; to do so, you need to contact Google. Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield", which guarantees adherence to the data protection standards applicable in the EU. If you do not agree to the future transmission of your data to Google in terms of the use of Google Maps, it is also possible to completely deactivate the Google Maps web service by switching off the JavaScript application in your browser. Then, Google Maps and thus also the maps on this website cannot be used. You will find Google's Terms of Service under

https://policies.google.com/terms

 and the Additional Terms of Service for Google Maps under

https://maps.google.com/help/terms_maps.html

You can find detailed information on data protection in connection with the use of Google Maps on Google's website ("Google Privacy Policy"):

https://policies.google.com/privacy

16.2 Trusted Shops Trustbadge

The Trusted Shops Trustbadge is displayed on this website to show our Trusted Shops seal of approval and to offer Trusted Shops membership to buyers after placing an order. This serves to safeguard our legitimate interests (which prevail in the balancing of interests) in the optimal marketing of our offering in accordance with Art. 6 (1) letter f GDPR. The Trustbadge and the services it advertises are an offering of Trusted Shops GmbH, Subbelrather Str. 15C, D-50823 Köln. When the Trustbadge is called up, the web server automatically saves a so-called server log file which contains, e.g., your IP address, the date and time of the call-up, the amount of data transferred and the requesting provider (access data), documenting the call-up. This access data is not evaluated and is automatically overwritten seven days after the end of your visit to the website at the latest. Further personal data will only be transferred to Trusted Shops if you decide to use Trusted Shops products after completing an order or have already registered for use. In this case, the contractual agreement reached between you and Trusted Shops applies.

17) Rights of the data subject

17.1 The current data protection law grants you comprehensive data subject rights (rights of access and intervention) as regards the processing of your personal data vis-à-vis the controller, about which we inform you below:

- Right of access pursuant to Art. 15 GDPR:

In particular, you have a right to information about your personal data processed by us, the purposes of the processing, the categories of the personal data processed, the recipients or categories of recipients to whom your data have been or will be disclosed, the envisaged storage period or the criteria for determining the storage period, the existence of a right to rectification, erasure, restriction of processing or objection to the processing, of a right to complain to a supervisory authority, about the source of your data, if these were not collected from you by us, the existence of automated decision-making including profiling and, if required, meaningful information about the logic involved and the extent to which you are concerned and the envisaged consequences of such processing, as well as your right to be informed of any safeguards which exist pursuant to Art. 46 GDPR in the event of the transfer of your data to third countries;

- Right to rectification pursuant to Art. 16 GDPR:

You have a right to immediate rectification of any inaccurate data concerning you and/or completion of any incomplete data concerning you stored by us;

- Right to erasure pursuant to Art. 17 GDPR:

You have the right to demand the erasure of your personal data if the requirements of Art. 17 (1) GDPR are met. This right does not, however, exist especially if the processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defence of legal claims;

- Right to restriction of processing pursuant to Art. 18 GDPR:

You have the right to demand the restriction of the processing of your personal data for as long as the contested accuracy of your data is being verified, or if the processing is unlawful and you oppose the erasure of your data and instead request the restriction of their use, or if we are no longer in need of this data for the purposes of the processing but you require your data for the establishment, exercise or defence of legal claims, or if you have filed an objection on grounds relating to your particular situation, for as long as it is not yet clear whether our legitimate reasons prevail;

- Right to information pursuant to Art. 19 GDPR:

If you have exercised your right to have the data controller rectify or erase your personal data or restrict the processing, he shall be obliged to inform all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves disproportionate effort. You have the right to be informed of these recipients;

- Right to data portability pursuant to Art. 20 GDPR:

You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format or to demand their transfer to another controller, where technically feasible;

- Right of withdrawal of consent pursuant to Art. 7 (3) GDPR:

You have the right to withdraw your consent to the processing of data at any time with effect for the future. In the event of withdrawal we will delete the relevant data without delay, unless further processing can take place on a legal basis which allows processing without consent. The withdrawal of consent shall not affect the lawfulness of the processing carried out on the basis of the consent up to the withdrawal;

- Right to complain pursuant to Art. 77 GDPR:

If you believe that the processing of personal data concerning you infringes the GDPR, you have the right to complain to a supervisory authority, in particular in the member state where you reside or work or the place where the alleged infringement occurred, without prejudice to any other administrative or judicial remedy;

Contact details of the supervisory authority in Berlin: Berlin Representative for Data Protection and Freedom of Information, Ms. Maja Smoltczyk, Friedrichstr. 219, D-10969 Berlin. Tel.: +49 (0)30 13889-0 Fax: +49 (0)30 2155050  Email: mailbox@datenschutz-berlin.de

17.2 RIGHT OF OBJECTION

If, in the course of balancing interests, we should process your personal data on the basis of our overriding legitimate interest, you will have the right to object at any time to this processing with future effect on grounds relating to your particular situation. If you exercise your right of objection, we will stop processing the data concerned. However, we reserve the right to continue processing if we can prove that there are compelling reasons worthy of protection for the processing, which override your interests, fundamental rights and freedoms, or if the processing serves the establishment, exercise or defence of legal claims. If we process your personal data for direct advertising purposes, you will have the right to object at any time to the processing of personal data concerning you for such advertising purposes. You may raise the objection as described above. If you exercise your right of objection, we will stop processing the relevant data for direct advertising purposes.

18) Duration of storage of personal data

The duration of the storage of personal data is determined by the respective statutory retention period (e.g. commercial and fiscal retention periods). For more details on the storage period, please refer to the specific data protection information at the beginning of the booking process. After expiry of this period, the relevant data will routinely be deleted, provided that they are no longer necessary for the fulfilment or initiation of the contract and/or there is no longer any legitimate interest on our part in further storage.

Copyright © 2018, IT-Recht-Kanzlei · Alter Messeplatz 2 · 80339 Munich Tel: +49 (0)89 130 1433-0· Fax: +49 (0)89 130 1433-60

Current as of: May 2018

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