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Accessibility in Berlin: Jewish Museum as a barrier free location in Berlin
Accessibility in Berlin: Jewish Museum as a barrier free location in Berlin © visitBerlin, Foto: Andi Weiland/Gesellschaftsbilder.de

Berlin for wheelchair users – mobility in the city

Exploring Berlin by wheelchair

The accessible path is the goal – after all, your Berlin trip should be as easy and convenient as possible. Sightseeing on broad pavements with dropped kerbs. Wheelchair-friendly transport to accessible stations – and if nature calls, also to the nearest accessible toilet.

There are ways and means for wheelchair users to see Berlin – and the accessBerlin app is our top tip for wheelchair explorers. At present, the app takes you on six accessible routes around the city, from Kreuzberg to Grunewald or from Zoo Station to Potsdamer Platz. The Wheelmap online map shows you how wheelchair accessible your present location is. Berlin’s public transport services (BVG) not only provide details on U-Bahn (tube) and S-Bahn (city railway) connections, but also information on current construction works. Here, you can find out which media and services are available specifically for wheelchair users – as well as other visitors with limited mobility.

Your 9 key mobility options in overview:

  • The free accessBerlin app with 59 stops along 6 routes
  • The Mobidat database – multilingual and accessible information
  • The BVG webpage (also in English) to plan your public transport routes
  • The Wheelmap online map to check accessibility in your direct vicinity
  • Free mobility assistance services for buses and trains – unique in Europe
  • Explore Berlin by wheelchair and taxi
  • Accessible toilets in Berlin
  • Disabled parking
  • Repair service for wheelchairs

The accessBerlin app – 6 routes with 59 stops

The free accessBerlin app takes you around Germany’s capital city on six accessible routes – the ideal companion for your city tours through Berlin. Most tourist attractions and sights along the routes have been assessed and certified under the Tourism for All scheme. The app also includes other useful information – such as a list of wheelchair accessible toilets, an overview of lifts at tube stations, etc. and details of the conditions of paths. accessBerlin, which is being constantly expanded, is a free service provided by visitBerlin.

You can download the accessBerlin app here

Jetzt im App Store: Die Barrierefrei-App für Berlin - accessBerlin Jetzt im Google Play Store: Die Barrierefrei-App für Berlin - accessBerlin

At present, the free accessBerlin app offers six accessible routes for your tour of Berlin:

  • From Zoologischer Garten station to Alexanderplatz – Across Berlin on the 100 bus
  • From Zoologischer Garten station to Potsdamer Platz – Across Berlin on the 200 bus
  • From Grunewald to Kreuzberg– Across Berlin on the M29 Metrobus
  • From Central Station (Hauptbahnhof) to Fischer Island – Across Berlin on the 147 bus
  • The “Special Train to Pankow” – Across Berlin on the U2 tube line
  • From Spandau to Berlin Schönefeld airport – Across Berlin on the S 9 S-Bahn line

The Mobidat database – accessible and multilingual

The Mobidat database offers information on accessibility and on-site conditions at Berlin sights, restaurants, hotels and other venues. The database is also very useful for visitors with limited mobility. The site is maintained and updated by the non-profit association Albatros. Information is provided at present in German, English, French, Spanish, Russian, Turkish and, in part, in Polish.

Out and about with Berlin’s public transport services (BVG)

Most U-Bahn (tube) stations, the entire S-Bahn (city railway) network as well as the BVG fleets of buses and ferries are all wheelchair accessible. There are only two exceptions: the 218 excursion route, since this is sometimes served by vintage buses, and the F24 ferry, which is a rowing boat.

The BVG buses are all fitted with extendable wheelchair ramps so, where necessary, drivers can assist passengers to board. In the generous multifunctional areas on BVG double-deckers, there is space for two wheelchairs. These double-deckers also service the popular 100 and 200 bus lines.

Trams can be accessed via a ramp or wheelchair lift at the first or second door. There are large pictograms leading you to the right door where the Passenger Assistant can help you.

Key helpers for your mobility:

 

Barrier-free sightseeing at Brandenburg Gate in Berlin
Sightseeing at Brandenburg Gate © visitBerlin, Foto: Andi Weiland/Gesellschaftsbilder.de

 

How accessible is the area around you? Check the Wheelmap online map!

On Wheelmap.org, you can find your location and see at a glance the wheelchair accessible places in your direct vicinity, from stations to theatres, restaurants, shopping centres and much, much more... Three categories of locations are marked on the online map – fully wheelchair accessible, partially wheelchair accessible or not wheelchair accessible.

Our tip: Using the Wheelmap.org mapping function, visitBerlin and the non-profit organisation Sozialhelden have compiled a neighbourhood tour through Kreuzberg, Neukölln and Mitte for Berlin visitors who are wheelchair users.

Free mobility assistance services for buses and trains – unique in Europe

When travelling across the city on the BVG or S-Bahn transport services, Berlin visitors who have limited mobility or are wheelchair users can ask to be accompanied for free by a mobility assistant guide from the VBB transport association (Verkehrsverbund Berlin-Brandenburg). The guide will collect you from your hotel, accompany you to your destination and, if you wish, accompany you back again. This service is available across the entire city of Berlin from 7am to 8pm, Monday to Friday.

  • Pre-booking requested: at least one day and at most 7 days in advance.
  • Booking: by phone on 030 – 34 64 99 40 or online www.vbbonline.de

Explore Berlin by wheelchair and taxi

There are various providers of wheelchair taxis in Berlin to help you travel around the city more conveniently. There are also companies such as Joachim Ganz Taxi and Bus Operator which are specialised in services for people with disabilities and offer sightseeing tours by taxi for wheelchair users.

Accessible toilets in Berlin

In Berlin, the Wall company provides around 200 toilets which are all wheelchair accessible. The Wall City toilets are all marked on the maps in the accessBerlin app. The Mobidat database also includes a list of all wheelchair accessible toilets including their conditions of use. On the official website of the federal state of Berlin, you can find a list of Wall City accessible toilets as a downloadable pdf. The list, available in German, is sorted by city districts.

 

Barrier-free Wall City Toilet in Berlin
Barrier-free Wall City Toilet © visitBerlin, Foto: Andi Weiland/Gesellschaftsbilder.de

 

Disabled parking in Berlin

If you are visiting Berlin by car , you have around 1300 public disabled parking spaces available. To use these spaces, you need a parking permit specifically for people with disabilities with an “aG” or “Bl” mark.

 

Disabled parking spaces at Potsdamer Platz in Berlin
Disabled parking spaces at Potsdamer Platz © visitBerlin, Foto: Andi Weiland/Gesellschaftsbilder.de

 

Flat tyre? – A job for breakdown assistance

If your wheelchair has a flat tyre on your sightseeing tour, contact the wheelchair breakdown assistance service. You can call them around the clock, and in an emergency, the breakdown assistance service can also provide you with a temporary replacement wheelchair. More information: www.rollstuhlpannendienst.de or Deutsches Rotes Kreuz.

Any questions? Then just drop by one of our Berlin Tourist Info Centres!

Berlin Tourist Info Centre at the Central Station:

  • Tourism for All certified
  • Opening hours: daily 8am – 9pm

 

Berlin Tourist Info Centre at Brandenburg Gate

  • Tourism for All certified
  • Don’t be put off by the step – our Service Team will quickly provide you with a mobile ramp!
  • Opening hours: April – October daily 9:30am – 7pm
  • Opening hours: November – March daily 9:30am – 6pm

 

Berlin Tourist Info Centre at Tegel Airport

  • Tourism for All certified
  • Opening hours: daily 7am–10pm (main hall):
  • Opening hours: daily 8am – 7pm (Terminal A)

 

Berlin Tourist Info Centre in the Europa Centre

  • Tourism for All certified
  • Opening hours: Monday – Saturday 10am – 8pm

 

Berlin Tourist Info Centre in the Park Inn Berlin Alexanderplatz

  • Tourism for All certified
  • Opening hours: Monday – Saturday 7am – 9 pm
  • Opening hours: Sunday 8am – 9pm

 

Even more tips on how you can experience Berlin accessible: