Berlin for wheelchair users – mobility in the city

Exploring Berlin by wheelchair

The barrier-free route is the goal - because your trip to Berlin should be comfortable all round. Sightseeing on wide paths with lowered kerbs. With wheelchair-accessible transport to barrier-free railway stations - and also to the nearest disabled toilet.

Read here which media and offers exist explicitly for wheelchair users - but also for disabled and mobility-impaired visitors to Berlin.

Information for wheelchair users in Berlin in plain language can be found here.

Your 8 most important mobilisers at a glance:

A good overview - the Mobidat database
Travelling with the Berliner Verkehrsbetriebe (BVG)
How accessible it is in your neighbourhood - the city maps from wheelmap
Unique in Europe - the "Bus & Rail Escort Service"
Travelling through the capital by wheelchair and taxi
Barrier-free toilets in Berlin
Disabled parking spaces
Breakdown service for wheelchairs

A good overview - the Mobidat database

The Mobidat database provides information on accessibility and local conditions for Berlin's sights, restaurants, hotels and more. This database is also of interest to guests with limited mobility. The non-profit organisation Albatros e.V. maintains the database on an ongoing basis.

Travelling with the Berliner Verkehrsbetriebe (BVG)

Most underground stations, all S-Bahn lines and the entire bus and ferry fleet of the Berliner Verkehrsbetriebe are wheelchair accessible. There are only two exceptions: the excursion line 218, on which some vintage buses run , and the rowing boat on ferry line F24.

On the buses, the drivers assist you with fold-out ramps when boarding the vehicles. The BVG double-decker buses have space for two wheelchairs in the multifunctional area. They run on the popular lines 100, 200 and 300, among others.

You canaccess the trams via a lift or a folding ramp at the front first or second door. Large pictograms guide you to the right door, where passenger attendants will help you.

Important information for your freedom of movement:

barrier-free travel for all BVG means of transport at a glance
Information about barrier-free travel and BVG services
You can find information about lift faults on the underground and S-Bahn on the BVG website(fault reports) and also via brokenlifts.org. You can also call +49 (0)30 25 62 20 96.
For all those who want to book timetable information and tickets directly, the BVG's Fahrinfo app and the VBB app offer support
You can also call the BVG call centre on +49 (0)30 19 449 to enquire about accessible routes.

How accessible it is in your neighbourhood - the city maps from wheelmap

Via wheelmap.org you can locate your position and see at a glance where you can explore accessible places in your immediate vicinity. Train stations, theatres, restaurants, shopping centres and more: the virtual city maps mark locations in three categories - as wheelchair accessible, limited wheelchair accessible or not wheelchair accessible.

Find wheelchair-accessible places in Berlin with Wheelmap:

Our tip: visitBerlin and Sozialhelden e.V. have put together a neighbourhood tour through Kreuzberg, Neukölln and Mitte for guests in wheelchairs with the help of the online tool Wheelmap.org.

Unique in Europe - the "Bus & Rail Escort Service"

As a BVG and S-Bahn passenger, visitors to Berlin with wheelchairs or walking disabilities can be accompanied through the city free of charge by the Verkehrsverbund Berlin-Brandenburg passenger service. A travelling companion will pick you up, accompany you to your destination and back again if you wish. The service is available daily between 7 a.m. and 10 p.m. for the entire Berlin city area.

Please remember: You can register your request for an escort at the earliest one week before the desired date and at the latest the day before, either online or by telephone.
The evening before the appointment, you will receive confirmation of your escort from the service office. You will also be informed who will pick you up and what time you are expected at your flat door.
Telephone enquiries are accepted from Monday to Friday from 9 a.m. to 4 p.m. on +49 (0)30 - 34 64 99 40
You can submit online enquiries here: VBB enquiry form

Travelling through the capital by wheelchair and taxi

There are a number of providers of wheelchair taxis in Berlin that will help you get around Berlin more comfortably.

Barrier-free toilets in Berlin

Wall AG operates around 200 toilets in Berlin, all of which are wheelchair-accessible. The Mobidat association also provides a list of all accessible toilets, including their conditions of use, in its database. You can download a pdf of the list of Wall City's disabled toilets sorted by borough from the Landes Berlin website.

Disabled parking spaces in Berlin

Disabled parking spaces at Potsdamer Platz in Berlin

If you are travelling to Berlin by car, there are around 1,300 public disabled parking spaces available on site. The prerequisite is that you have a special parking permit for people with disabilities, on which the aG or Bl mark is noted.

You can find the individual locations here as an offer from enableme.de.

Breakdown service for wheelchairs

Whether a sudden defect, flat tyre or electronic fault - specialised providers in the capital offer fast and competent help directly on site. With mobile workshops, emergency services and rental equipment, they guarantee seamless care and a high degree of flexibility. This means that mobility is maintained even in an emergency. Here are just a few addresses:

Seniocheck - workshop for senior mobility scooters & power wheelchairs - on-site service, 24-hour emergency service, pick-up and delivery service.
Reha & Care - Specialist workshop for wheelchairs: 24-hour emergency service, specialising in various types of wheelchairs.
Rolliservice - on-site service, extensive stock of spare parts, loan equipment available.
Innoreha - Rental of aids with pick-up and delivery service

Do you have any questions? Then drop by!

All Berlin Tourist Info Centres are "Travel for All" certified

Berlin Tourist Info at the main railway station
Berlin Tourist Info at the Brandenburg Gate
Don't let the step put you off - our service team will immediately provide you with a ramp.
Berlin Brandenburg WelcomeCentre at Berlin Brandenburg Airport
Berlin Tourist Info Centre in the Humboldt Forum

You can find the opening hours here.