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Menschen mit Hörbehinderungen im Deutschen Historischen Museum
© visitBerlin, Foto: Andi Weiland/

Accessible Berlin – assistance and service

From A for assistance agency to W for wheelchair breakdown service

Disabled access in Berlin also means: planning security. Is the lift to the U-Bahn working? Where is the nearest public toilet? Which route guides me safely and conveniently through the city? The answers are not only of interest to you but indeed for all those visiting Berlin.

Accessible toilets in Berlin

The Mobidat association has provided you with an overview of Wall City Toilets as a PDF document:

The toilets are arranged by district and are listed with the user fee.

Functioning lifts in public transport

The website gives you information about whether lifts on the Berlin U- and S-Bahn stations are working or out of order. This way, you have plenty of time to plan an alternative route through Berlin.

Wheelchair user at the lift in front of the Reichstag in Berlin
Lift at the U-Bahn Station at Bundestag © visitBerlin, Foto: Dirk Mathesius


Assistance service for bus and rail

For those who cannot travel alone, more than 20 Berlin mobility help services are at hand to help. They offer older and disabled people assistance and pushing aid, such as collection from the airport, bus station, train station or transfer or excursion and shopping trips.

The assistance service of the Verkehrsverbund Berlin Brandenburg, in short VBB, will, for example, take you from the airport to the hotel and back again free of charge, and this applies to the entire city of Berlin.


Breakdown service for wheelchair users

If you have a problem with your wheelchair while you are on the move, these adresses will be happy to assist you. Rental companies for wheelchairs and resources provide a quick replacement in case of an emergency. You can also get help from the German Red Cross.


Berlin tourist information

Employees at the Berlin tourist information will also provide you with competent information and tips on accessible Berlin. All locations are tested for disabled access according to the national labelling system Reisen für alle (Travel for all).


You can find the respective opening hours here.

Accessible Tourist Info at Brandenburger Tor in Berlin
Accessible Tourist Info at Brandenburger Tor © visitBerlin, Foto: Andi Weiland/

Do you need additional information about barrier-free Berlin? Then ring the visitBerlin service centre!