Accessible Berlin – assistance and service
From A for assistance agency to W for wheelchair breakdown service
Disabled access in Berlin also means: planning security. Is the lift to the U-Bahn working? Where is the nearest public toilet? Which route guides me safely and conveniently through the city? The answers are not only of interest to you but indeed for all those visiting Berlin.
Accessible toilets in Berlin
The Mobidat association has provided you with an overview of Wall City Toilets as a PDF document:
The toilets are arranged by district and are listed with the user fee.
Functioning lifts in public transport
The website brokenlifts.org gives you information about whether lifts on the Berlin U- and S-Bahn stations are working or out of order. This way, you have plenty of time to plan an alternative route through Berlin.
Assistance service for bus and rail
For those who cannot travel alone, more than 20 Berlin mobility help services are at hand to help. They offer older and disabled people assistance and pushing aid, such as collection from the airport, bus station, train station or transfer or excursion and shopping trips.
- Berlin mobility help services (in German only)
The assistance service of the Verkehrsverbund Berlin Brandenburg, in short VBB, will, for example, take you from the airport to the hotel and back again free of charge, and this applies to the entire city of Berlin.
- Assistance service of VBB (in German only)
Breakdown service for wheelchair users
If you have a problem with your wheelchair while you are on the move, these adresses will be happy to assist you. Rental companies for wheelchairs and resources provide a quick replacement in case of an emergency. You can also get help from the German Red Cross.
- German Red Cross (in German only)
- List of contact partners and addresses can be found under our “wheelchair service” section
Berlin tourist information
Employees at the Berlin tourist information will also provide you with competent information and tips on accessible Berlin. All locations are tested for disabled access according to the national labelling system Reisen für alle (Travel for all).
- Berlin Tourist Info at the Berlin Central Station
- Berlin Tourist Info at Brandenburg Gate
Don’t be put off by the step at the Tourist Information at the Brandenburg Gate – a mountable ramp will be provided by our service team.
- am Flughafen Berlin Brandenburg at Berlin Brandenburg Airport
- Berlin Tourist Info Center at Humboldt Forum
You can find the respective opening hours here.
Do you need additional information about barrier-free Berlin? Then ring the visitBerlin service centre!