General FAQ

General FAQ

Questions and answers about the Berlin WelcomeCard 2014

– © Philip Koschel

Here, you can find everything that you have always wanted to know about the Berlin WelcomeCard as a visitor to Berlin.

In an extensive list of questions and answers, we have given you an overview with the most vital information, whether it is about a single variant, about the sales points or reductions for children. We also include concrete examples here.

  1. Versions
  2. Where to buy/order
  3. Buying at the airport
  4. Where can I pick up my Guide?
  5. Benefits
  6. Partners and their reductions
  7. Savings
  8. Validations
  9. Children "under 14"?
  10. Children's reduction
  11. AB/ABC fare zones
  12. Group reductions
  13. Reduction for children and students
  14. More than 5 days?
  1. Which versions of the Berlin WelcomeCard 2014 are available?

    There are 8 different versions of the Berlin WelcomeCard

    Berlin (fare zone Berlin AB, valid for one adult)

    • 48 hours for 18.50 Euros
    • 72 hours for 25.50 Euros
    • 5 days for 32.50 Euros

    Important: The Berlin WelcomeCards for the fare zone Berlin ABC are required for travel to/from Berlin-Schönefeld Airport.

    Berlin + Potsdam (fare zone Berlin ABC, valid for one adult and up to 3 children up to and including age 14)

    • 48 hours for 20.50 Euros
    • 72 hours for 27.50 Euros
    • 5 days for 37.50 Euros

    Berlin WelcomeCard Museumsinsel (fare zone Berlin AB or Berlin ABC, valid for one adult inclusive museum island, special exhibitions are excluded)

    • Berlin WelcomeCard Museumsinsel 72h AB for 38.50 Euros
    • Berlin WelcomeCard Museumsinsel 72h ABC for 40.50 Euros

    The basic principle is:
    with all versions of the Berlin WelcomeCard, an infinite number of children up to and including 6 years of age can travel for free.
    Children under 6 years of age (a maximum of three children on ferries), prams/pushchairs, and luggage travel with the ticket holder free of charge.
    A reduced fare ticket is required for each dog travelling with the ticket holder.
    You will need a bicycle ticket to travel with a bicycle.

  2. Where can I purchase or order the Berlin WelcomeCard?

    You can obtain the Berlin WelcomeCard
    a) before your arrival in Berlin

    • in our online shop
    • via telephone in the Berlin Service Center on the telephone number +49 (0)30- 25 00 25

    b) On location

    • at the Berlin Tourist Infos
    • in many Berlin hotels
    • at the sales points of the public transport partners (S-Bahn Berlin GmbH and BVG)
    • Berlin WelcomeCard tickets are also available at the ticket machines of the BVG and S-Bahn. You can then receive the corresponding guide in the Berlin Tourist Infos as well as at the sales points of the BVG and S-Bahn.
    • You can also obtain the Berlin WelcomeCard in the BVG buses.

  3. Can I purchase the Berlin WelcomeCard at the airports of Berlin?

    Yes, you can. You can find out more here.

  4. Where do I receive the guide if I have already purchased the ticket at a ticket machine?

    The guide is part of the Berlin WelcomeCard offer, and is to be presented when claiming reductions. You receive the guide when you present your Berlin WelcomeCard ticket (purchased from a ticket machine) in the Berlin Tourist Infos as well as at the sales points of the BVG and S-Bahn.

  5. Which advantages are offered by the Berlin WelcomeCard?

    With the Berlin WelcomeCard ticket for Berlin AB, one person is entitled to free travel with all public transport services within the travel zone Berlin-Brandenburg, fare zone Berlin AB (excluding Berlin-Schönefeld Airport) for 48 hours (18.50 Euros), 72 hours (25.50 Euros) or 5 days (32.50 Euros).
    With the Berlin WelcomeCard ticket for Berlin ABC (Berlin+Potsdam), one adult and up to three children up to and including age 14 are entitled to free travel with all public transport services within the travel zone Berlin-Brandenburg, fare zone Berlin ABC (including Berlin-Schönefeld Airport) for 48 hours (20.50 Euros), 72 hours (27.50 Euros) or 5 days (37.50 Euros).
    With the additional extensive guide, you receive reductions of at least 25% with 200 TOP highlights in Berlin and Potsdam (e.g. for city tours, city walks, museums, attractions, stages, clubs, restaurants).

  6. The partners of the Berlin WelcomeCard 2014 and their reductions see

    Berlin WelcomeCard Flyer 2014 as PDF Document

    Berlin WelcomeCard Museum Island Folder 2014

  7. How much can I save?

    The basic principle is: the more you see, the more you save!

    And this is how a 48-hour Berlin WelcomeCard could save you money*:

      without a Berlin WelcomeCard with a Berlin WelcomeCard
    Berlin WelcomeCard 48 hours ABC   € 20,50
    € 14,40  
    Stadtrundfahrt € 24,00 € 18,00
    Stern und Kreisschifffahrt € 20,00 € 15,00
    Chamäleon Theater € 37,00 €27, 72
    Mauermuseum € 12,50 € 9,38
    Dunkelrestaurant Nocti Vagus € 59,00 € 44,25
    Total € 166,90 € 134,85

    Savings € 32,05

    And this is how a 72-hour Berlin WelcomeCard could save you money*:

      without a Berlin WelcomeCard with a Berlin WelcomeCard
    72-hour Berlin WelcomeCard ABC   € 26,50
    3x VBB-day ticket for Berlin

    (fare zones Berlin ABC)

    € 21,60  
    Stadtrundfahrt € 24,00 € 18,00
    The Story of Berlin € 10,00 € 7,50
    Fat Tire Bike Tours € 24,00 € 18,00
    Fesselballon am Checkpoint Charlie € 19,00 € 14,25
    Dalí - Die Ausstellung € 11,00 € 8,25
    Aquadom & Sea Life Berlin € 17,05 € 12,25
    Wintergarten Varieté € 59,50 € 44,60
    Jüdisches Museum €7,00 € 3,50
    Total € 193,15 € 153,85

    Savings € 39,30

    And this is how a 5-day Berlin WelcomeCard could save you money*:

      without a Berlin WelcomeCard with a Berlin WelcomeCard
    5-day Berlin WelcomeCard ABC   € 36,90
    5x VBB-day tickets für Berlin

    (fare zones Berlin ABC)
    € 35,00  
    Stadtrundfahrt € 24,00 € 18,00
    Königliche Porzellan Manufaktur € 10,00 € 7,00
    Stars in Concert € 56,30 € 42,64
    Hertha BSC im Olympiastadion € 72,00 € 54,00
    Deutsche Oper € 84,00 € 63,00
    Mike's Sight Running Berlin € 25,00 € 18,75
    Schloss Schönhausen € 6,00 € 4,50
    Panoramapunkt am Potsdamer Platz € 9,50 € 7,00
    Restaurant unsicht-Bar Berlin € 55,50 € 41,62
    Total € 384,30 € 293,01

    Savings € 91,29

    How is the time of validity of the Berlin WelcomeCard 2013 calculated?

    The Berlin WelcomeCard 2014 can be last purchased on 31.12.2014 before 23:59. The latest possible validation date will be 14.01.2015 before 23.59. This means that the Berlin WelcomeCard 2014 expires at the earliest on 16.01.2015 (48 hour ticket), on 17.01.2015 (72 hour ticket) or. 18.01.2015 at midnight (5 day tickets). Berlin WelcomeCards 2012 can no longer be used from 15.01.2014.
    For example: Berlin WelcomeCard 2014 – valid for 48 hours: if it is devaluated e.g. on 31.12.2014 at 20:00, the validity of the Berlin WelcomeCard subsequently runs out on 02.01.2015 at 20:00.
    The ÖPNV (personal public transport) ticket has to be devalued in the travel ticket stamping machine before entering the vehicle. The reductions included in the guide are exclusively valid with your Berlin WelcomeCard ticket and only after its devaluation, for two or three days. Please note: The validity of the 5 day ticket ends on the fifth day at midnight.

  8. Who falls under the “child” category?

    With all versions of the Berlin WelcomeCard, an infinite number of children up to and including 6 years of age can travel for free. With the Berlin+Potsdam WelcomeCard (fare zone ABC), up to three children can travel together with one adult, from age 6 up to and including 14 years of age.

  9. Which providers give discounts not only to adults, but also to children?

    Download as PDF document

  10. Which areas are covered by the zones Berlin AB or Berlin ABC?

    The zones A and B each comprise of the original city area, and the outer boundary of zone B is almost identical with the city border. Since April 2008, the Schönefeld Airport lies in fare zone C due to a tariff change of the transport companies. Thus, visitors of Berlin arriving from the Airport Berlin-Schönefeld require the Berlin WelcomeCard with fare zone ABC for unlimited use of the public transport services. The travel zone Berlin C stretches 10 to 15 km into the surrounding vicinity, measured from the city border. Season lines, special lines and journeys with the Deutsche Bahn are excluded.

    You cannot extend your Berlin WelcomeCard AB by buying a ticket valid for the C zone.

  11. Is a group reduction available with the Berlin WelcomeCard?

    No, there are no group reductions.

  12. Is there a price reduction of the Berlin WelcomeCard for children and students?

    No, there are no reductions for children and students.

  13. Can I obtain the Berlin WelcomeCard for a visit longer than 5 days?

    No, the Berlin WelcomeCard is valid for time periods of 48 hours, 72 hours or 5 days.