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Counselling Centres

Whether addiction counselling, crisis counselling or counselling for gays and lesbians: the city offers its residents and visitors as many contact points as it is diverse. The free counselling services range from basic questions to offering help in specific crisis situations. For example, did you know that Germany’s longest-serving crisis hotline is located in Berlin, always lending a sympathetic ear in emergencies? Or that the Protestant Church provides online-help if you have questions, worries or troubles? The following is a selection of the wide range of services available.

Crisis Counselling

Telefonseelsorge Berlin e.V. (crisis hotline of the official churches) Nansenstraße 27 12047 Berlin Tel.: 0800 / 111 0 111 or 0800/111 0 222 (free of charge) Berliner Stadtmission Online-Seelsorge (online crisis counselling) Lehrter Straße 68 10557 Berlin Tel.: 030/69 0 33 - 3 Berliner Krisendienst (Berlin crisis counselling) You can get telephone and personal counselling services, make further counselling appointments or get information about other support services every day at 9 locations throughout the city. Information by phone and referral: Tel. 030/390 63 00 In addition, on-call services are available at night (midnight to 8 a.m.) also on weekends and holidays in more than one region:

Gay/Lesbian Counselling

Lesbenberatung Kulmer Straße 20, Schöneberg, Tel.: 030/215 20 00 LSVD Lesben- und Schwulenverband in Deutschland, Landesverband Berlin-Brandenburg (German Gay and Lesbian Association, Berlin-Brandenburg Chapter) Kleiststraße 35, Schöneberg, Tel.: 030/22 50 22 15 Mann-O-Meter Schwules Info- & Beratungszentrum (Gay Information and Counselling Centre) Bülowstraße 106, Schöneberg, Tel.: 030/216 80 08 Tip: New in Berlin? Mann-O-Meter offers an Info Board with recreational activities, personal ads and group activities. Pluspunkt Beratung, Hilfe, Information für Menschen mit HIV und Aids (Counselling, help, information for people with HIV and Aids) Greifenhagener Straße 6, Prenzlauer Berg, Tel.: 030/44 66 88 - 0 Schwulenberatung (Gay Counselling) Mommsenstraße 45, Charlottenburg, Tel.: 030/19 446 Sonntags-Club Information and Café Greifenhagener Straße 28, Prenzlauer Berg, Tel.: 030/449 75 90

Addiction Counselling

National addiction and drug hotline: 01805/31 30 31 (14 cents/min. from a German landline) A joint service of the drug hotlines in Berlin, Düsseldorf, Essen, Frankfurt, Hamburg, Cologne, Munich and Nuremberg under the auspices of the drug commissioner of the federal government.
Anonyme Alkoholkrankenhilfe Berlin (AKB) e.V. Counselling Centre Gustav-Meyer-Straße 7 14195 Berlin Tel.: 030/84 10 94 44 Internet: Daily counselling from 9 a.m. to 9 p.m. (without appointment)
Anonyme Spieler (Gamblers Anonymous) National hotline 01805/10 40 11 (14 cents/min. from a German landline) Monday to Sunday 7 to 9 p.m., otherwise answering machine Selbsthilfegruppe im Café "Lichtblicke" (Self-help group in the café "Lichtblicke") Tempelhofer Damm 133 (1st floor) 12099 Berlin This group meets every Monday between 7 and 8:30 p.m., contact: Tel. 030/28 45 28 93 (Frank) and
Whether Charlottenburg, Pankow or Marzahn-Hellersdorf: in Berlin each district has its own drug counselling centre. You can always find an up-to-date list at: Drogennotdienst (Drug Emergency Services) für suchtmittelgefährdete und -abhängige Berlin e.V. Ansbacher Straße 11 10787 Berlin Tel.: 030/192 37
Computer Games
Project "Lost in Space" Counselling for computer game and Internet addicts Wartenburgstr.8 10963 Berlin-Kreuzberg Tel.: 030/666 33 959
Prescription Drugs
"DIE GIERKEZEILE" Psycho-social counselling and treatment centre for alcohol and prescription drug addicts Gierkezeile 39 10585 Berlin Tel.: 030 / 34 80 09 48

Other helpful websites Crisis centres, among these victim support services, shelters for battered women as well as emergency services for children and youths that are recommended by the Berlin police. This contact and information site for self-help groups provides a list of all self-help groups in the capital and covers about 50 areas: from illnesses and psycho-social problems up to addiction, family support services and joint activities. Other addiction counselling centres