"If you can prove, within 48 hours of making your booking, that the same hotel accommodation you booked can be found cheaper at the same conditions,* the price difference will be refunded."

Our partner hotels guarantee you the best prices!
However, if nonetheless you should find the same hotel accommodation at a cheaper price than the one listed on our homepage and with the same booking conditions, the hotel will refund the price difference. As soon as you have presented Berlin Tourismus Marketing GmbH with proof of the price difference, your booking will be rebooked at the lower price.

Have you found a better offer?

Contact our reservations team:

• Phone:+49 (0)30 25 00 25
• Fax: +49 (0)30 25 00 24 24
• E-Mail:reservierung@visitBerlin.de

Opening times:
Monday to Friday: 9am - 8pm
Saturday, Sunday and public holidays: 10am- 6pm

Please send us a copy of your BTM booking number and a copy of the cheaper offer! Remember to make sure that all the details under "booking conditions" on the offer are clearly legible and are the same as in our offer.

*The booking conditions contains the following details: accommodation provider, room category, travel period, cancellation conditions, meals provided (e.g., incl. or excl. breakfast), deposit and advance payment, conditions for changing the reservations, and other extras. The Best Price guarantee does not cover packages, business or group rates, promoter's offers, and conference, congress and seminar rates.
Liability
Berlin Tourismus Marketing GmbH (BTM) is not liable for any costs that may be incurred by a room cancellation. BTM reserves the right to alter, suspend or terminate the Best Price guarantee and the conditions attaching to it at its sole discretion at any time and without prior notice.

The Berlin Tourist Information is looking forward to your visit!

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